3dsky Privacy Policy — How your information is kept secure

Introduction

This Privacy Policy ("Policy") describes how 3dsky ("we", "us") collects, uses, and safeguards your personal information when you use our website, mobile app, or any of our other services.

3dsky places the highest importance on the privacy of its members in Bangladesh. We believe your data belongs to you — we only maintain it temporarily to provide our services. No hidden agendas, no undisclosed use.

This policy is written in Bengali so you can understand it with ease. If anything is unclear, our Bengali-speaking support team is always ready to help.

What Information We Collect

3dsky only collects information necessary for the smooth operation of its services. Details are outlined below:

Information You Provide Directly:

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address.
• Payment Information: bKash/Nagad number, transaction history.
• Verification documents: A copy of your National ID or passport (required for large withdrawals).
• Support Contact: Messages you send via chat or email.

Automatically Collected Information:

• Device Information: Device type, operating system, browser version.
• Log Information: IP address, login time, session duration.
• Usage Patterns: Which games you play, how long you play them, and which features you use.
• Location Information: Approximate geographic location (for territory verification purposes only).
• Cookie Data: Session cookies and preference-saving cookies.

Why We Use Your Information

3dsky Collected information is used only for the purposes listed below and for no other purpose.

• Account management: Registering, logging in, and keeping your personal information up to date.
• Service Delivery: Running betting, gaming, and payment services smoothly.
• Security Assurance: Preventing fraud, money laundering, and other illegal activities.
• Legal obligations: Meeting legal requirements for licensing and age verification.
• Service improvement: Improving platform performance and overall user experience.
• Support Services: Providing accurate responses to your complaints and inquiries.
• Responsible Gaming: Identifying signs of problem gambling and providing timely support.
• Promotional communications: Sending bonus and offer notifications only with your consent.

Do We Share Your Information with Others?

To be clear — 3dsky never sells your data. However, in certain limited situations necessary for operating our services, some information may need to be shared:

Service Partners:

Only the minimum necessary information is shared with trusted third parties for payment processing, cybersecurity, and IT infrastructure. These partners are contractually bound to keep your data confidential.

For legal reasons:

We may be required to provide specific information in response to lawful requests from authorities under Bangladeshi or international law. Where possible, members will be notified in advance.

What we never do:

• Selling or sharing data with third-party advertisers.
• Sharing data with marketing companies.
• Sharing information on social media.
• Sharing your data with any unauthorized third party without your consent.

Cookie Policy

3dsky Cookies and similar technologies are used on our website and app to maintain and improve service quality.

Cookie Type:

• Essential cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: Understanding which parts of the site are used most — without identifying individual users.
• Security Cookies: Helps detect fraud and bot activity.

Data Security Measures

3dsky We use the highest industry-standard technologies to keep your data secure.

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Encrypted database: Stored data is protected by encryption — even if servers are accessed, the data cannot be read.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Third-party security experts conduct regular system reviews.
• Staff Training: Only authorised staff can access data on a need-to-know basis.
• Data Breach Response Plan: In the event of an issue, members will be notified within 72 hours.

How long is your data retained?

We retain your data only for as long as necessary. Once an account is closed, most data is deleted.

Your Data Rights

You have specific rights over your personal data. 3dsky These rights are fully respected.

What You Can Do:

• Right to Access: You may request to view any personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that the processing of certain data be temporarily restricted.
• Right to portability: You may request a copy of your data in a readable format.
• Right to Object: You can object to the use of your data for specific purposes.

To exercise these rights support@3dsky.bizEmail us or reach out via live chat. All requests will be responded to within 30 days of receipt.

Protection of Minors

3dsky Strictly for individuals aged 18 and above. We do not knowingly collect any data from minors.

If a parent discovers that their child is using our platform or that we hold their child's personal information, please contact us immediately support@3dsky.biz. We will delete that information and close the account within 48 hours.

For age verification, 3dsky collects a declaration at registration and may request proof of identity in cases of suspected underage use.

Changes to the Privacy Policy

3dsky This Privacy Policy may be updated as needed. Depending on the nature of the changes, you will be informed in the following ways:

• Major Changes: At least 14 days in advance via email, SMS, and app notifications.
• Minor Changes: The update date on this page will be changed accordingly.

Continued use of 3dsky after any changes constitutes your acceptance of the updated policy. If you do not agree, you will have the option to close your account.

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

• Email: support@3dsky.biz
• Live Chat: Click the chat icon in the bottom corner of the website (24/7, available in Bengali).

Privacy-related requests will be responded to within 30 business days. If a matter requires more time, you will be notified in advance.